B. Sweet Medspa – Emergency Protocol Manual
B. Sweet Medspa – Emergency Protocol Manual
10. Quick-Reference Cards (Room-Friendly Summary)
These mini-cards can be printed, laminated, and placed in each treatment room or at nurse stations.
Anaphylaxis – Quick Steps
- Stop treatment.
- Call 911.
- Lay flat, elevate legs.
- Give epinephrine IM (per standing orders).
- Monitor airway, breathing, circulation.
Vasovagal / Fainting
- Lay flat, elevate legs.
- Check breathing.
- Cool compress.
- No standing for ≥15 minutes.
- Call 911 if not quickly improving.
Vascular Occlusion – Filler
- Stop injecting.
- Call provider immediately.
- Warm compress + massage (if directed).
- Administer hyaluronidase per protocol.
- Close follow-up & document thoroughly.
Intruder / Threat
- Do not confront or chase.
- Use code phrase to alert staff.
- Move clients to safety.
- Call 911.
- Preserve security footage.
Fire / Evacuation
- Pull alarm (if present).
- Call 911.
- Evacuate via nearest exit.
- Do not use elevators.
- Meet at designated assembly point.
Needle Stick / Blood Exposure
- Wash with soap and water.
- Notify supervisor/provider.
- Follow exposure control plan.
- Arrange medical evaluation if indicated.
- Complete incident report same day.
1. Purpose, Scope & Emergency Priorities
Purpose
This manual establishes standardized emergency procedures to protect patients, staff, and visitors at B. Sweet Medspa during any clinical or facility-related emergency.
Scope
Applies to all services performed in the medspa, including injectables, laser treatments, facials, chemical peels, microneedling, body treatments, and medical weight-loss services.
- Protect life and safety (patients, staff, visitors).
- Stabilize the situation and prevent escalation.
- Activate EMS (911) early when indicated.
- Provide accurate information and documentation.
Key Principles
- When in doubt, treat as an emergency and escalate.
- Do not perform interventions you are not trained or authorized to perform.
- Patient and staff safety always comes before property or schedule concerns.
2. Roles & Responsibilities
2.1 Medical Director / Supervising Provider
- Approves all emergency protocols and standing orders.
- Defines which medications and interventions can be used by staff.
- Provides or arranges training and annual competency checks.
- Reviews all serious incidents and determines follow-up.
2.2 Nurse Practitioner / RN / PA
- Leads clinical response to medical emergencies on site.
- Administers medications authorized by standing orders.
- Assesses need for EMS activation and hospital transfer.
- Documents clinical details of each emergency event.
2.3 Estheticians, Laser Technicians & Injectors
- Recognize early warning signs of emergencies.
- Stop procedures immediately when safety is in question.
- Initiate basic emergency steps outlined in each protocol.
- Alert clinical lead (RN/NP/MD) and front desk promptly.
2.4 Front Desk / Guest Services
- Call 911 as directed or when obvious emergencies occur.
- Give clear, concise information to dispatch.
- Guide EMS to the correct treatment room.
- Assist with crowd control and client communication.
2.5 Management / Owner
- Ensures emergency kits are stocked and not expired.
- Maintains security cameras and facility safety features.
- Oversees incident reports, insurance notifications, and risk management.
3. Communication & Activation
3.1 Emergency Activation
- Medical emergencies: Call 911.
- Fire or smoke: Pull alarm if present and call 911.
- Security threats: Call 911 and follow intruder/active shooter protocol.
3.2 Internal Code Phrases (Examples)
Used to discreetly alert staff without alarming clients. Customize for your spa.
| Code Phrase | Meaning |
|---|---|
| “Can you bring the pink binder?” | Urgent help needed in this room. |
| “Please check Room 3’s temperature.” | Potential medical emergency; notify provider. |
| “Is Mr. Rose still in the lobby?” | Suspicious person / potential intruder. |
4. Clinical Emergency Protocols
All protocols below are templates and must be aligned with provider-approved standing orders and state regulations. Staff should follow scope-of-practice limits at all times.
4.1 Anaphylaxis / Severe Allergic Reaction
Recognition
- Difficulty breathing, wheezing, shortness of breath.
- Swelling of lips, tongue, throat, or face.
- Generalized hives, itching, flushing.
- Dizziness, faintness, weak or rapid pulse.
- Nausea, vomiting, abdominal pain.
Immediate Actions
- Stop all procedures immediately.
- Call 911 and state: “Suspected anaphylactic reaction at medspa.”
- Lay patient supine with legs elevated, unless breathing is easier upright.
- Administer epinephrine IM (per standing orders and training) into lateral thigh.
- Consider oxygen if available and authorized.
- Monitor airway, breathing, and circulation until EMS arrives.
- Document symptoms, time of onset, medications given, and response.
4.2 Mild–Moderate Allergic Reaction
Recognition
- Localized itching, redness, or hives at treatment site.
- Mild swelling without breathing difficulty.
- Sneezing, runny nose, watery eyes.
Actions
- Stop treatment and assess airway/breathing.
- Notify on-site provider.
- Apply cool compresses as appropriate.
- Administer oral antihistamine as allowed by standing orders.
- Observe patient for 30–60 minutes for any progression.
- Provide written instructions and schedule follow-up if needed.
4.3 Vasovagal Reaction / Fainting
Recognition
- Pale, sweaty, clammy skin.
- Dizziness, nausea, visual changes, feeling of warmth.
- Slow pulse; brief loss of consciousness in some cases.
Actions
- Stop procedure immediately.
- Lay patient flat and elevate legs 8–12 inches.
- Monitor airway and breathing.
- Apply cool compress to forehead/neck.
- Check vital signs if equipment and training are available.
- Do not allow patient to stand for at least 15 minutes after recovery.
- Call 911 if loss of consciousness is prolonged (> 60 seconds), seizure-like activity occurs, or recovery is not typical.
4.4 Cardiac Event / Chest Pain
Recognition
- Chest pressure, squeezing, or pain that may radiate to jaw, arm, or back.
- Shortness of breath, sweating, nausea.
- Feeling of impending doom.
Actions
- Stop all procedures.
- Call 911 immediately.
- Place patient in a comfortable position (usually semi-reclined).
- Monitor airway, breathing, and circulation.
- If authorized by provider and standing orders, consider aspirin administration, unless contraindicated (allergy, active bleeding, etc.).
- Do not allow patient to drive after event.
4.5 Respiratory Distress / Asthma
Recognition
- Shortness of breath, labored breathing, wheezing.
- Use of accessory muscles to breathe, difficulty speaking.
Actions
- Stop procedure and sit patient upright.
- Encourage slow, controlled breathing.
- Assist patient with their own prescribed inhaler if available.
- Use clinic albuterol inhaler if authorized by standing orders.
- Call 911 if breathing does not quickly improve or if severe.
4.6 Seizure
Recognition
- Loss of consciousness with jerking movements, or staring spells.
- Possible incontinence.
Actions
- Call 911.
- Ease patient to the floor if possible and protect head with a folded towel.
- Do not restrain movements and do not place anything in mouth.
- Roll patient onto side after convulsions to protect airway.
- Time the seizure and report duration to EMS.
4.7 Hypertensive or Hypotensive Episode
Hypertensive (Very High BP)
- Severely elevated BP reading (per provider-defined threshold, e.g., >180/110).
- Headache, vision changes, chest pain, shortness of breath, confusion.
- Stop treatment and recheck BP after a brief rest.
- Call provider for guidance.
- Call 911 if symptoms suggest emergency (chest pain, neurologic changes, severe headache).
Hypotensive (Very Low BP)
- Dizziness, weakness, pale/clammy skin, low readings vs. baseline.
- Lay patient supine and elevate legs.
- Monitor symptoms and vitals if available.
- Call 911 if not improving or if associated with chest pain, altered mental status, or severe symptoms.
4.8 Hypoglycemia (Low Blood Sugar)
Relevant for weight-loss patients, diabetics, and fasting clients.
Recognition
- Shakiness, sweating, hunger, confusion, irritability.
- In severe cases: confusion, seizure, loss of consciousness.
Actions (Conscious Patient)
- Provide fast-acting carbohydrates (e.g., juice or glucose gel) per standing orders.
- Reassess symptoms after 10–15 minutes.
- Give a small snack containing protein/carbs once improved.
- Advise patient to follow up with their primary provider.
Unconscious or Unable to Swallow
- Call 911 immediately.
- Do not give food or drink by mouth.
- Place patient in recovery position (on side) and monitor airway.
4.9 Nausea, Vomiting & Aspiration Risk
Actions
- Stop treatment.
- Sit patient upright or slightly forward.
- Provide emesis bag and cool compress.
- If vomiting while lying down, immediately turn patient onto side to protect airway.
- Call 911 if breathing difficulties or altered mental status occur.
4.10 Burns (Thermal, Chemical, Laser)
Mild Burn (Redness, No Blistering)
- Stop treatment and remove heat source.
- Cool area with cool (not ice-cold) compresses.
- Apply soothing topical product per provider-approved list.
- Provide aftercare instructions and schedule follow-up if needed.
Moderate to Severe Burn (Blistering, Deep or Large)
- Stop treatment and cool area with room temperature saline or water (for limited time).
- Do not pop blisters.
- Cover with non-adherent sterile dressing.
- Call provider; consider same-day urgent care or ER referral.
- Call 911 for extensive, facial, airway, or serious burns.
4.11 Local Anesthetic / Lidocaine Toxicity
Recognition
- Early: metallic taste, tinnitus, circumoral numbness, dizziness.
- Later: agitation, seizures, arrhythmias, decreased consciousness.
Actions
- Stop all lidocaine administration immediately.
- Call provider urgently.
- Call 911 if moderate or severe symptoms present.
- Position patient safely and monitor airway and breathing.
4.12 Laser Eye Injury
Recognition
- Eye pain, vision changes, flashes, floaters after accidental exposure.
Actions
- Stop laser immediately and secure device.
- Do not rub eyes.
- Call provider and arrange urgent ophthalmology evaluation.
- Document laser settings and circumstances.
4.13 Needle Stick Injury & Blood Exposure
Immediate Actions
- Wash area immediately with soap and water.
- Do not squeeze or “milk” the wound aggressively.
- Notify supervisor and provider.
- Follow clinic’s bloodborne pathogen exposure control plan.
- Arrange prompt medical evaluation for source and exposed staff, if indicated.
- Complete incident report the same day.
4.14 Injectable Filler Emergencies
This section applies to clinics performing hyaluronic acid filler injections. All details (doses, products) must be defined by the supervising provider and reflected in standing orders.
4.14.1 Vascular Occlusion (Suspected)
Recognition
- Immediate severe pain at or near injection site (beyond expected discomfort).
- Skin changes: blanching, mottling, livedo reticularis, dusky discoloration.
- Delayed capillary refill compared to surrounding skin.
Immediate Actions
- Stop injections immediately.
- Keep patient in clinic; inform supervising provider at once.
- Massage affected area firmly if advised by provider and manufacturer guidance.
- Apply warm compresses if directed by provider (to encourage vasodilation).
- Administer hyaluronidase according to clinic-specific vascular occlusion protocol and standing orders (dose, dilution, and pattern defined by provider).
- Reassess capillary refill and skin color frequently.
- Consider ophthalmology emergency referral if any vision changes, eye pain, or neurologic symptoms occur; call 911.
- Provide clear documentation and arrange close follow-up (often within 24 hours or sooner).
4.14.2 Tyndall Effect / Superficial Placement
Recognition
- Bluish hue under skin where filler is too superficial.
Actions
- Do not attempt additional filler in the area.
- Provider may choose conservative hyaluronidase administration as per protocol or schedule for later correction.
- Provide patient education and follow-up.
4.14.3 Nodules, Delayed Inflammatory Reactions
Recognition
- Firm lumps, nodules, or redness days to weeks after injection.
- Possible tenderness or swelling.
Actions
- Schedule in-person evaluation with injector or provider.
- Document timing, product, and lot number.
- Provider may choose massage, hyaluronidase, and/or medication as clinically indicated.
5. Facility & Security Emergencies
5.1 Intruder / Suspicious Person / Theft
- Do not confront or chase; prioritize safety.
- Use internal code phrase to alert staff.
- Move clients into rooms or safer areas if needed.
- Call 911 if threatening, refusing to leave, or suspected weapon.
- Lock doors after person exits if safe.
- Preserve security footage and complete incident report.
5.2 Active Shooter / Violent Threat
Follow “Run–Hide–Fight” principles as outlined by local law enforcement guidance.
- Evacuate if safe.
- If evacuation not possible, lock doors, turn off lights, silence phones, hide out of sight.
- Only as a last resort, incapacitate attacker if in immediate danger.
- Call 911 as soon as safe.
5.3 Fire, Smoke, or Explosion Risk
- Activate fire alarm if present and call 911.
- Evacuate clients and staff using nearest exit; do not use elevators.
- Close doors behind you; do not stop for belongings.
- Meet at designated assembly area outside.
5.4 Severe Weather / Tornado / Storm
- Monitor local weather alerts.
- Move clients and staff to interior rooms away from windows for tornado warnings.
- Have flashlights and backup lighting available.
5.5 Power Outage
- Safely power down devices and lasers per manufacturer guidance.
- Stop all procedures involving heat, needles, or lasers.
- Escorts patients carefully if visibility is low.
5.6 Chemical Spill
- Ventilate area if safe.
- Use PPE (gloves, mask) as appropriate.
- Follow manufacturer instructions and SDS for cleanup.
- Call 911 for large or hazardous spills.
5.7 Electrical Shock
- Do not touch the person if they are in contact with live electricity; turn off power source first.
- Call 911.
- Do not resume device use until equipment is inspected.
5.8 Missing Child or Vulnerable Adult
- Secure exits if feasible and safe.
- Search facility with staff.
- Notify parent or guardian immediately.
- Call 911 if not found quickly or safety is in doubt.
6. Infection Control & Environmental Events
6.1 Sterility Breach / Contaminated Instrument
- Stop using the item immediately.
- Remove item from service and label clearly.
- Notify supervisor and provider.
- Evaluate any patient who may have been exposed.
- Document and follow up per infection control policy.
6.2 Biohazard Spill (Blood or Other Body Fluids)
- Wear appropriate PPE (gloves, eye protection).
- Use approved disinfectant and follow contact time requirements.
- Dispose of materials in biohazard waste.
- Document significant exposures.
6.3 Communicable Disease
- Reschedule visibly ill clients when appropriate.
- Follow masking or PPE policies when indicated.
- Perform enhanced disinfection of rooms and high-touch areas.
7. Documentation & Reporting
Every emergency event requires a standardized written record.
7.1 Minimum Elements of an Incident Report
- Date and time of incident.
- Location (room, lobby, etc.).
- Names of patient(s) and staff involved.
- Detailed description of what occurred.
- Vital signs and clinical findings (if applicable).
- Interventions performed and by whom.
- Medications given (name, dose, route, time).
- Disposition (sent home, EMS, ER, etc.).
- Follow-up plan.
8. Emergency Kits & Equipment
Exact contents are determined by the medical director and insurer. Example categories:
- Medications: epinephrine auto-injectors, antihistamines, albuterol inhaler, aspirin (if approved), glucose gel, etc.
- Supplies: oxygen (if used in clinic), BP cuff, stethoscope, pulse oximeter, CPR mask, non-adherent dressings, bandages.
- Filler clinics: hyaluronidase, syringes, needles, saline, vascular occlusion kit.
Monthly Checks
- Verify all medications are within expiration date.
- Confirm equipment works and batteries are functional.
- Document checks on an emergency kit log.
9. Staff Training & Drills
- All staff review this manual during onboarding.
- Annual refresher on major emergency protocols (anaphylaxis, fire, intruder, vascular occlusion).
- Mock drills at least once per year for clinical and facility emergencies.
- Document all training and attendance for risk management and insurance purposes.
10. Quick-Reference Cards (Room-Friendly Summary)
These mini-cards can be printed, laminated, and placed in each treatment room or at nurse stations.
Anaphylaxis – Quick Steps
- Stop treatment.
- Call 911.
- Lay flat, elevate legs.
- Give epinephrine IM (per standing orders).
- Monitor airway, breathing, circulation.
Vasovagal / Fainting
- Lay flat, elevate legs.
- Check breathing.
- Cool compress.
- No standing for ≥15 minutes.
- Call 911 if not quickly improving.
Vascular Occlusion – Filler
- Stop injecting.
- Call provider immediately.
- Warm compress + massage (if directed).
- Administer hyaluronidase per protocol.
- Close follow-up & document thoroughly.
Intruder / Threat
- Do not confront or chase.
- Use code phrase to alert staff.
- Move clients to safety.
- Call 911.
- Preserve security footage.
Fire / Evacuation
- Pull alarm (if present).
- Call 911.
- Evacuate via nearest exit.
- Do not use elevators.
- Meet at designated assembly point.
Needle Stick / Blood Exposure
- Wash with soap and water.
- Notify supervisor/provider.
- Follow exposure control plan.
- Arrange medical evaluation if indicated.
- Complete incident report same day.